Shipping & Returns
We agree that all individuals are different and that Ode vitamins may not be right for you. If you aren't 100% satisfied with Ode, please email the team within 30 days of purchasing your vitamins and we are happy to organize a return for you. Please contact our team at firstname.lastname@example.org. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund.
Where do you ship and what are the rates?USA - Free
Canada - $20
Australia - $20
New Zealand - $20
How do I update my payment or delivery details?Email us at email@example.com and we will organise new delivery details for you.
What payment options are available?We accept Visa, Mastercard, Paypal and Afterpay.
I want an order sooner than what’s shown on my estimated delivery date.
Email us at firstname.lastname@example.org and we will organise your delivery for you.
Why should I opt in for the subscription?
We want to make taking vitamins as easy for you as possible. Our subscription service with the option to cancel or skip a month at any time ensures your vitamin packs are delivered to your door each month. No lock in contracts or loopholes here just 20% discounted price for subscribing. Feel free to cancel or skip a month at any time by simply logging in to your membership account via the login portal of the website.
How do I cancel my subscription?
Log in to your account via the website and navigate to the ‘manage subscription’ section. You can either skip the upcoming shipment or cancel your membership completely. If you have any questions regarding your monthly membership please feel free to send us and email.
Can I skip a month of my subscription?
Simply log in to your account via the website and navigate to the ‘manage subscription’ section. From there you can click into upcoming orders and choose to skip the next shipment.
When will I receive my box each month?
Subscriptions are automatically sent out 30 days from your last order and will be received a few days after that. You can track your subscriptions with the link sent to you.